Arrivo: A Digital Check-In Platform for Hotels
Arrivo lets hotel guests complete check-in before they arrive, so they skip the front-desk queue and the paperwork. Whetstonez designed and built the platform, from research to a responsive web and tablet product.
The challenge
Traditional hotel check-in is slow and depends on paper forms. Guests wait at reception while staff collect and verify the same information again and again. The client needed a faster, more modern way to handle arrivals without compromising security.
Our solution
Arrivo moves check-in before arrival. The hotel sends a secure link by email or WhatsApp, and guests enter their details, upload their ID and confirm their reservation from any device. Staff review the submission and assign a room, so on arrival the guest simply collects the key.
Simplifying a complex process
We reduced check-in to a few clear steps that guests can finish on their phone.
Security without friction
Identity verification and secure document upload, without making the flow feel heavy.
Two very different users
One product with separate, focused experiences for hotel staff and for guests.
Every device
A fully responsive experience across desktop, tablet and mobile.
Key features
Digital pre-arrival check-in
Guests receive a secure link and complete registration before they arrive.
Identity verification
Guests upload identification documents for staff to review.
Real-time room assignment
Staff assign available rooms as soon as a submission is verified.
Multi-branch support
One platform for hotels with several properties.
Tablet-ready check-in
A front-desk tablet flow for guests who check in on arrival.
Central dashboard & guest history
Arrivals, submissions and past stays in one place, with API integration options.
How we worked
A focused design and development process, delivered by a team of four in two months.
- ResearchMarket analysis and a study of front-desk workflows to find bottlenecks.
- DefineKey pain points for both hotel staff and guests.
- IdeateA frictionless digital check-in workflow.
- DesignHigh-fidelity interfaces for web and tablet.
- BuildNode.js and React development of the platform and dashboard.
- Test & improveUsability testing and iterative improvements.
"The ease of delivering my idea to them, and how they quickly grabbed it."Adnan Ismail Balbisi, Client – Arrivo
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